Refund policy

Returns & Refunds

We want you to feel confident trying tools that support progress over perfection. Eligible physical products purchased directly from BestSelf.co are covered by our satisfaction guarantee.

14-Day Satisfaction Guarantee

You may request a return within 14 calendar days after your order is delivered. To be eligible, the product must be unopened, unused, and in its original packaging with shrink wrap intact.

To start a return, email support@bestself.co with your order number and the item(s) you would like to return. Please do not send a return before receiving return instructions.

Return Conditions

• The product must be unopened, unused, and shrink wrap must be intact, along with any components included with it.
• The product must not be altered, incomplete, or damaged.
• Once a return request is approved, ship it using the provided instructions within 14 days of approval.
• A 10% restocking fee applies to satisfaction or change-of-mind returns.
• For a change-of-mind or satisfaction return, the customer is responsible for return shipping.
• If an item is damaged, defective, missing, or incorrect, BestSelf Co will cover the appropriate replacement or return costs.

Refund Amount and Timing

Once the return is received and inspected, we will refund the eligible product purchase price and applicable tax to the original payment method. Refunds for satisfaction or change-of-mind returns are subject to a 10% restocking fee, deducted from the eligible product purchase price. Original shipping charges are not refundable unless the return is due to our error or a damaged, defective, missing, or incorrect item. Banks and card issuers typically take 5 to 10 business days to post a processed refund.

Items That Cannot Be Returned

The following are final sale except where required by law:

• Digital downloads and other digital content after delivery
• Gift cards
• Personalized or custom-made products
• Items clearly identified as final sale before purchase
• Any item that has been opened, used, or has broken shrink wrap, except where the return is due to a damaged, defective, missing, or incorrect item

This does not limit any rights that cannot legally be excluded.

Damaged, Defective, Missing, or Incorrect Items

Contact support@bestself.co within 14 days after delivery. Include your order number and clear photos of the product, packaging, packing slip, and shipping label when available. We will review the issue and provide a replacement, refund, or other appropriate resolution. This applies regardless of whether the item has been opened.

Lost or Undelivered Packages

If tracking shows no delivery or your package appears stuck in transit, contact us as soon as possible and no later than 14 days after the last estimated delivery date. If tracking shows "Delivered" but you cannot locate the package, contact us promptly so we can help investigate with the carrier.

Return-to-Sender Packages

If a carrier returns a package because of an incorrect or incomplete address, failed delivery attempts, or refusal at delivery, we will contact you after the package is processed. You may pay to have the order reshipped, with additional shipping costs applying, or receive a refund of the eligible product purchase price minus the original shipping cost and a 10% restocking fee for eligible, unopened items.

Order Changes and Cancellations

Contact us within one hour of placing an order during business hours (8 AM to 5 PM CT, excluding weekends and holidays) to request a change or cancellation. We cannot guarantee changes once processing begins. After shipment, an order cannot be canceled but may qualify for a return under this policy.

International and EU Customers

The 14-day satisfaction guarantee applies to eligible physical products purchased directly from BestSelf.co, subject to the unopened, shrink-wrap-intact condition above. Customers are responsible for international return shipping unless an item is damaged, defective, missing, or incorrect. Local consumer rights continue to apply.

Customers in the European Union also have the statutory right to withdraw from an eligible order within 14 days after receiving it. To exercise that right, use the "Withdraw from Contract" link in the website footer or email support@bestself.co. After giving notice, return the item within 14 days. No restocking fee applies. Digital content delivered immediately and personalized or custom-made goods may be excluded where permitted by law.

Questions

Email support@bestself.co. We are happy to help.