FAQs

Where is my order?

You can find a link to your order’s status in the Order Confirmation email or by contacting us. You’ll also receive a Shipping Confirmation email once the order has been shipped with a link to the tracking number.

If the carrier hasn’t updated your tracking, sometimes it’s just because the tracking scans are delayed. Please wait 24 hours for the information to process.

If your order is in transit for more than 10 days for orders within the US or 30 days for international orders, please contact us and we’ll file a claim with our shipping partners and reship your order.

If your order is marked as delivered by you didn’t receive it:

1. Oftentimes delivery scans can update before the package actually arrives at the final destination. Please wait 2 - 3 days for your order to arrive. If, after that time, your order still hasn’t arrived, please contact us.
2. Should you feel comfortable, we’d also suggest checking with your neighbors to see if it was mis-delivered. This can happen often as well.
3. Double check your order confirmation to verify that the address entered is correct. If it’s incorrect, please contact us for a re-shipment.

We’re as eager for you to receive your items as you are, at any time please contact us and we’ll be happy to help.

I need help tracking an Amazon order

For orders made on Amazon, please view your order history on Amazon for shipping information. For all other questions, you’ll need to contact Amazon’s Customer Service for additional support, as we do not have access to shipping information on our end.

What if an item is missing from my order?

We have dozens of warehouses across the country, during the fulfillment process, sometimes an order needs to be split or shipped separately due to availability at the warehouse. If this is the case, you’ll see a note on the Shipping Tracker in your Shipping Confirmation email.

However, if you are missing an item from your package, contact us and we’ll be happy to help you out.

For faster service, please include the following:

1. An image of the page and items
2. The original order #
3. Your full shipping address

What if my order is received damaged?

First off, we’re so sorry that this has happened. Over the past couple of years, we’ve worked with our fulfillment partners to improve packaging and the process to ensure orders arrive to our standards. However, things still happen and shipping can be bumpy.  

Please contact us and we’ll get a replacement sent out right away.

For faster service, please include the following:

1. An image of the page and items
2. The original order #
3. Your full shipping address

I want to exchange an item or edit my order

We understand that mistakes happen, but unfortunately, once the order is placed it is too late to change the order.

Our fulfillment team starts processing the order within minutes of the order being placed to make sure it arrives as quickly as possible.

If however, you need to make a change to your order, we’d be happy to provide a refund or an exchange, less shipping and handling, as long as the return is postmarked within 30 days of receipt.

I want to return or request a refund

Our Happiness Guarantee is simple: Love it in 30 days or your money back.

If you don’t love your order and would like to return and/or request a refund, please contact us at support@bestself.co to begin the process.

Please note the following Return Guidelines:

1. All products returned require the original order number and an RMA number on/in the packaging. (If you receive a return label from us, the label will contain this information.)
2. All returns must be postmarked within 30 days of receipt.

The refund for returns will be less than the shipping cost.

Refunds will be processed within 7 business days of being received by the fulfillment center.

Products that are received by BestSelf Co. in any of the following conditions are not eligible for return and may be rejected.

1. Any product not purchased from the BestSelf Co. website. (Amazon or other 3rd Party purchases must be returned where it was purchased.)
2. Used
3. Destroyed

Shipping in North America

We offer multiple shipping options: 1-day, 2-day, 3-day, and standard shipping based on availability in the United States. Shipping costs vary based on the shipping method selected. Please see the checkout for availability in your area.

Orders to Canada and Mexico are shipped standard delivery and can take 10+ business days to arrive. This depends heavily on customs processing.

All orders are shipped within 1 business day, unless otherwise noted for pre-orders and backorders.

Shipping Outside of North America

Currently, we only ship to the United Kingdom, Australia, and New Zealand. Orders to these locations ship from our warehouse within 2 business days and standard shipping can take up to 10 business days to arrive.

Please note that starting December 18, 2020 we will no longer be shipping to any country in the European Union.

Customs are not included in shipping price and are due per your country’s laws.  

Pre-orders / Backorder Shipments

From time to time we offer the option to pre-orders a new product or purchase an order that is on backorder. In this case, there will be an estimated shipping time under the product listing as well as on your confirmation email.

You will receive an email with tracking information as soon as your order ships out.

In the event of a delay, you’ll also receive an email updating you with the status of your order.

Orders with backordered or pre-ordered items are held until all items are available to ship. If you need the order to be split, please contact us.

How can I share product Feedback?

We LOVE hearing feedback and always looking to make our products better. Please send us an email and share your feedback with the appropriate team member.

What materials are used in BestSelf Co.’s products? Are they recyclable?

Almost every part of our products are recyclable. Please see your local recycling center for details.

All of our products are also made from recycled or sustainable materials, when available.

Starting in 2022, our journals, planners and action pads are all made with sustainability sourced, 100% environmentally friendly, white sugarcane paper. Sugarcane paper is made from fibers that are left over from the sugar refining process. Sugarcane stalks take about 10 - 12 months to fully grow before harvest vs. 20 - 30 years with trees. Plus, sugarcane paper is soft and absorbent, perfect for fountain pens. We’re very proud to be able to offer this alternative paper source to our customers and hope you’ll join us in recycling when available.

The cloth materials used for the Self Journal, BestSelf Planner, Little Hero’s Journal and Relationship Journals is Forest Stewardship Council (FSC) certified, non-phthalate, cotton.

We are constantly working with our manufacturing partners to use materials that are better for the environment. Please check back often for any updates and progress.

Are the relationship products LGBTQ+ friendly?

We strive to make all of our products inclusive and available to everyone. All of the relationship decks and the Relationship Journals are completely gender-neutral. So no matter what type of relationship you have or how you identify, you can enjoy these products without modifying them.

The relationships products include: Intimacy Deck, Date Deck, Relationship Journals, Relationships Deck and Intimacy After Dark Deck are all LGBTQ+ friendly.

Where are your products made?

We’re proud to be a global company. Our team works remotely all over the world. Materials for our products are responsibility sourced globally and assembled/printed in either Colombia or China.

Where can I learn more about how to use the products?

The BestSelf Hub is a great place to learn about how to use the tools. Here you’ll find product how-to’s, workbooks and guides and instructional videos.

Support and Contact Options

We are here to help (and available Monday - Friday, 9am EST - 5pm EST). We try our best to respond within 1 business day. We also take all major holidays off to spend time with our family and friends, as such during holidays there may be a delay in response.

To contact us please email us at Support@bestself.co

At this time we do not offer phone support.