FAQ
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and Apple Pay. All available payment options will show up at checkout.
For bulk orders, we also accept ACH and check payments. Please contact us for more details.
Where do I find discounts and promo codes?
Be sure to sign up for our mailing list so you don’t miss out on any promotions or new products. That is where you’ll find the best deals.
Where is my Order Confirmation Email and/or Tracking Email?
You should receive an Order Confirmation email soon after you made your purchase. It may end up in your spam folder. If not, please contact us and we’ll be happy to help.
You should also receive a Shipping Confirmation email as soon as your order ships out.
I need help tracking an Amazon order
For orders made on Amazon, please view your order history on Amazon for shipping information. For all other questions, you’ll need to contact Amazon’s Customer Servicefor additional support, as we do not have access to shipping information on our end.
What if my order is received damaged?
First off, we’re so sorry that this has happened. Over the past couple of years, we’ve worked with our fulfillment partners to improve packaging and the process to ensure orders arrive to our standards. However, things still happen and shipping can be bumpy.
Please contact us and we’ll get a replacement sent out right away.
For faster service, please include the following:
- An image of the page and items
- The original order #
- Your full shipping address
How can I share product feedback?
We LOVE hearing feedback and always looking to make our products better. Please send us an email to design@bestself.co and share your feedback.
Where are your products made?
We’re proud to be a global company. Our team works remotely all over the world. Materials for our products are responsibility sourced globally and assembled/printed in either Colombia or China.
Are the relationship products LGBTQ+ friendly?
We strive to make all of our products inclusive and available to everyone. All of the relationship decks and the Relationship Journals are completely gender-neutral. So no matter what type of relationship you have or how you identify, you can enjoy these products without modifying them.
The relationships products include: Intimacy Deck, Date Deck, Relationship Journals, Relationships Deck and Intimacy After Dark Deck are all LGBTQ+ friendly.
Support and Contact Options
We are here to help (and available Monday - Friday, 9am EST - 5pm EST). We try our best to respond within 1 business day. We also take all major holidays off to spend time with our family and friends, as such during holidays there may be a delay in response.
The best way to get a hold of us is via email: support@bestself.co
