Very often a company says they are one thing but are really something else. In this case, the company name truly reflects their desire to be their Best Self. I had submitted a prior review entitled "Damaged Goods". The problem was that I had ordered a number of items and they came to me damaged because of the padded envelope. I asked to have the Project and Weekly Action Pads to be resent. Those were also damaged again because of the padded envelope. I had contacted support after both shipments and had let them know about this issue.
I just got a surprise package. As you can see it was shipped in a box (with caution labels), there was plenty of packing materials, and a limited edition set of four journals (which I had not ordered but provided as a way to say, "we hear you"), and two completely pristine pads (One a Project Action Pad and the other a Weekly Action Pad).
Wow! Now that's a way to turn a problem into a very grateful and loyal customer. Way to go BestSelf!!!
I have been using the BestSelf journal from the prior order and it's really quite helpful. Thanks again BestSelf!!